Refund Policy – Fair & Transparent

Last Updated: January 31, 2026

We stand by the quality of our IPTV Ireland service, but we also understand that situations may arise where you need a refund. That's why we provide a 7-day money-back guarantee on new subscriptions. Please note, a 7% processing fee applies to all refunds to cover transaction costs.

Refund Policy Guidelines

• Refunds must be requested within 7 days of purchase.
• A 7% processing fee applies to all refunds to cover transaction/banking costs.
• Refunds are only for first-time customers. Renewals and repeat orders are non-refundable.
• Refunds are not available for accounts that have been shared, misused, or violate our Terms of Service.
• Once a refund is approved, your IPTV access will be immediately revoked.

IPTV Apps & Refund Policy (Important Notice)

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team via WhatsApp or email with your refund request.
2. Provide Details: Include your order number, registered email address, and the reason for your refund request.
3. Review Process: Your request will be reviewed within 24–48 hours of submission.

Refund Processing Time

Once your refund request is approved:

• Refunds will be processed within 3–5 business days, minus the 7% processing fee.
• The refund will be issued to the original payment method used for the purchase.
• Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

Eligibility for a Refund

To be eligible for a refund under our 7-day money-back guarantee, your request must meet all of the following conditions:

• You are a first-time customer — refunds do not apply to renewals or repeat purchases.
• Your refund request is submitted within 7 calendar days of your original purchase date.
• Your account has not been used in violation of our Terms of Service.
• Your account has not been shared, resold, or used by multiple unauthorised users.
• You have followed our setup guides and attempted basic troubleshooting before requesting a refund.

Free Trial Reminder

To minimise the need for refunds, we strongly encourage all potential customers to take advantage of our free 24-hour IPTV Ireland trial. This allows you to fully test our service — including channel quality, device compatibility, and streaming performance — before committing to a paid subscription. Request your free trial here.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The customer's internet connection or device does not meet our minimum technical requirements (see our FAQ for details).
• The customer purchased a renewal or top-up subscription.
• More than 7 days have passed since the original purchase date.
• The customer has not contacted our support team to attempt troubleshooting before requesting a refund.
• The customer requests a refund due to costs associated with third-party apps that we do not control.
• The account has been used in a manner that violates our Terms of Service.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to this page, and the "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this policy periodically. Your continued use of our service after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Refund Policy or wish to submit a refund request, please contact our customer support team:

For more information about our service, please review our Terms of Service, Privacy Policy, and DMCA Policy.